PRIVACY POLICY

What is Personal Information?

When used in this Privacy Policy, the term “Personal Information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered Personal Information.

What type of Personal Information does Boom Real Estate collect and hold about me?

Boom Real Estate may collect any of the following information about you if you are a current or prospective vendor, purchaser or landlord of real estate or if you visit our website or make an enquiry with us via another method:

• Contact details (including name, address, telephone number, and email address);
• Driver’s license number;
• Current property ownership and title details;
• Desired property ownership details; and
• Details of properties sold or acquired by you.

If you are a current or prospective tenant for a rental property, Boom Real Estate may collect the following additional information from you:

• Contact details (including name, address, telephone number, and email address);
• Driver’s license number;
• Employment details such as your employment status, employer, salary, length of employment;
• Other sources of income; and
• Personal and financial referees whom we may contact about your application.

Sometimes Boom Real Estate may also need to ask you for other forms of Personal Information to enable us to provide services to you.

How does Boom Real Estate collect Personal Information about me?

Boom Real Estate collects your Personal Information directly from you unless it is unreasonable or impracticable to do so. When collecting Personal Information from you, we may collect it in various ways, including when you write to or email us, when you access and use our website, and during conversations between you and our representatives.

Boom Real Estate may collect information about you from the following third-party sources:

• Various databases in the public domain such as Telstra White Pages, Australia Post DPID database, Titles Office or other property databases;
• Credit reporting bodies, law enforcement agencies and other government entities; and
• Referrals and recommendations from existing clients of Boom Real Estate.

As part of its due diligence process prior to entering into lease or rental agreements with you, Boom Real Estate may disclose your information to authorised credit-checking agencies.

What happens if we can’t collect your Personal Information?

If you do not provide us with the Personal Information described above, some or all of the following may happen:

• We may not be able to provide our services to you, either to the same standard or at all;
• We may not be able to provide you with information about services that you may want, including information about new properties that are available for lease or purchase; or
• We may be unable to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.

Why does Boom Real Estate collect, hold, use and disclose your Personal Information?

Boom Real Estate collects this information for a range of purposes including:

• To enable Boom Real Estate to provide you with the services and/or products you may require;
• To comply with local, state and federal legislation or regulations, including with respect to real estate property sales, rental and administration;
• To enable Boom Real Estate and its third-party partner businesses to assist you with related or ancillary services, as required;
• For our internal administrative, marketing, planning, product development and research requirements;
• To share your Personal Information within the Boom Real Estate group (including between Boom Real Estate Pty Ltd’s related entities and Boom Real Estate franchisees), contractors or service providers;
• To update Boom Real Estate’s records and keep your contact details up to date;
• To deal with your queries or customer service issues promptly, whether by email, telephone or mail;
• To keep you up-to-date with services we think would be of particular interest to you;
• To conduct relevant business processing functions; and
• To process and respond to any complaint made by you.

Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

How does Boom Real Estate use the Personal Information held about me?

Any Personal Information about you that Boom Real Estate collects and records will only be used or disclosed by Boom Real Estate for the purpose of:

• Compliance with obligations under real-estate regulations and laws applicable for all states in Australia;
• Helping Boom Real Estate efficiently and effectively deliver and improve on products and services;
• Any other purpose if you would reasonably expect Boom Real Estate to use or disclose that Personal Information for that other purpose and that other purpose is related to the purpose for which the information is collected;
• To provide you with access to protected areas of our website and to assess the performance of our website and to improve the operation of our website;
• To conduct business processing functions including sharing Personal Information within Boom Real Estate and with its contractors, service providers or other third parties;
• For Boom Real Estate’s administrative, planning, product or service development, quality control and research purposes; and
• Complying with any other relevant laws or regulations.

Boom Real Estate may also use or disclose the information it collects for any other purpose specified to you at the time of collection. If Boom Real Estate wishes to use or disclose any of your Personal Information in any other ways than described above, Boom Real Estate will not do so unless it:

• Has your express consent to do so;
• Has reasonable grounds to believe that the use or disclosure is necessary to prevent a threat to life or health; or
• Has reasonable grounds to believe that the use or disclosure is required by law or to enforce the law.

What about direct marketing?

We may send you direct marketing communications and information about our services that we consider may be of interest to you. These may include:

• Offering to provide you with products or services provided by Boom Real Estate and third-party business partners; or
• Sending you news and other information about Boom Real Estate’s activities and general promotional material which Boom Real Estate believes may be of interest to you.

These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). When Boom Real Estate does this, Boom Real Estate will provide you with an express opportunity to decline receiving any further communication from Boom Real Estate of this type via an opt-out mechanism. You may at any time request not to receive direct marketing from Boom Real Estate by contacting us or by using opt-out facilities provided in the marketing communications.

The Boom Real Estate website

Boom Real Estate’s privacy policy also applies to our website at www.boomrealestate.com

When you access our website, we may send a “cookie” (a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. Our cookies do not collect Personal Information, although they do identify your browser. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

As our website is linked to the Internet, and the Internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. Accordingly, any Personal Information or other information which you transmit to us online is transmitted at your own risk.

Can I be anonymous when I deal with Boom Real Estate?

To some extent, you can preserve your anonymity when you deal with Boom Real Estate. You can browse our website without providing any Personal Information and generally attend auctions without providing personal details if you do not intend to bid. However, when you enter into transactions with Boom Real Estate (including Boom Real Estate franchisees) that involve the sale, purchase or rental of real estate property, various Acts and regulations require you to provide Boom Real Estate with Personal Information to identify you.

What happens if I want to access or correct the Personal Information held about me?

You may request access to your Personal Information held by Boom Real Estate at any time. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days. Boom Real Estate may charge you a reasonable fee to cover its administrative costs in providing the information to you. If you believe that Personal Information Boom Real Estate holds about you is incorrect, incomplete or inaccurate, then you may request that we amend it.

Who does Boom Real Estate disclose my Personal Information to?

We may disclose your Personal Information:

• Within Boom Real Estate, including between Boom Real Estate franchisees and subsidiaries of Boom Real Estate Pty Ltd;
• To Boom Real Estate employees and our contractors or service providers;
• If you are a tenant, to the National Tenancy Database;
• To government-related bodies, including the Titles Office or the relevant state bond authority.

Boom Real Estate does not sell your personal details to other organisations. We may disclose Personal Information to our related bodies corporate and third-party suppliers and service providers located overseas for some of the purposes listed above.

How does Boom Real Estate keep my Personal Information secure?

Boom Real Estate will take reasonable steps to ensure information Boom Real Estate collects, uses or discloses is stored in a secure environment accessed only by authorised persons. If the Personal Information is no longer needed, Boom Real Estate will take reasonable steps to destroy or permanently de-identify it.